FAQ

Frequently Asked Questions

We hope you'll find everything you need below. If there's anything else you'd like to know, please contact us and we'll be happy to help.

Orders & Delivery

How much is UK delivery?
We offer complimentary standard delivery to mainland UK.

When will my order be dispatched?
In-stock items are normally dispatched within 1–2 working days. Standard mainland UK delivery usually takes approximately 2–4 working days after dispatch.

Do you deliver internationally?
Yes. We deliver to many destinations worldwide. Available delivery services, estimated times and costs will be shown at checkout for your location.

Will I have to pay additional duties or taxes on an international order?
Where supported through our international checkout, applicable duties, import taxes and cross-border charges are incorporated into the price shown during checkout. This is designed to give you greater clarity over the total cost of your order.

Returns

Can I return an item if I change my mind?
Eligible items can be returned in accordance with our Returns & Refunds Policy. If you wish to cancel an eligible online purchase, please notify us within 14 days of receiving your order.

Do you offer free returns?
No. For change-of-mind returns, the customer is responsible for the cost of returning the item.

If an item is faulty, damaged, incorrect or not as described, please contact us so we can help.

Can I return a silk face or eye mask?
For hygiene reasons, where a silk face or eye mask is supplied in sealed hygiene packaging, it cannot be returned under the change-of-mind cancellation right once that seal has been broken, where the statutory exception applies.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Table & Hosting

How do I choose the right tablecloth size?
Each table-linen product will include its measurements and relevant sizing information. We recommend measuring both the length and width of your table and considering how much of a drop you would like around the edges.

How should I care for my table linens?
Care instructions can vary according to the fabric and finish, so please follow the care information provided with your individual product. This helps keep your linens looking beautiful for longer.

Will colours look exactly the same as they do online?
We take care to represent our products as accurately as possible, but colours can appear slightly different depending on your screen or device. Natural fabrics may also show subtle variations in weave, texture and tone, which form part of their character.

Silk

Is your silk real mulberry silk?
Our silk products will clearly state their material composition on the individual product page. Please check the product description for the specification of the item you're considering.

How should I care for my Peony & Mulberry silk?
Always follow the care instructions supplied with your particular product. Silk is a delicate natural fibre and should be treated with care to preserve its appearance and feel.

Products & Gifting

Can I send an order directly as a gift?
Yes, you can have an order delivered directly to the recipient by entering their address as the delivery address at checkout.

Do you offer gift wrapping?
Our products are carefully presented as part of the Peony & Mulberry experience. Where additional gift-wrapping options are available, these will be shown on the relevant product page or at checkout.

Will sold-out products come back?
Some pieces may be restocked while others may form part of limited collections. Keep an eye on the website and our social channels for restocks and new collection announcements.

Contact

How can I contact Peony & Mulberry?
Please use our Contact Us page or email peonyandmulberry@gmail.com and we'll be happy to help.