Shipping policy
Shipping & Delivery
We carefully prepare every Peony & Mulberry order and aim to have in stock items on their way to you within 1–2 working days.
Mainland UK Delivery
We offer complimentary standard delivery to mainland UK.
In-stock orders are normally dispatched within 1–2 working days.
Once dispatched, standard delivery will usually take approximately 2–4 working days.
Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or particularly busy periods.
Highlands, Islands and other UK destinations
Delivery times and available services may vary for the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, Channel Islands and other remote locations.
Where different delivery options or charges apply, these will be shown at checkout before you place your order.
International Delivery
Peony & Mulberry ships to many destinations worldwide.
Available international delivery services, estimated delivery times and shipping charges are calculated according to your destination and order and will be displayed at checkout.
International orders are managed through our international checkout partner. Where supported, applicable duties, import taxes and cross-border charges are incorporated into the price shown to you during checkout, helping to provide greater clarity over the total cost of your order.
Availability can vary by destination and product, and certain products may not be available for international delivery because of carrier, customs or regulatory restrictions.
International delivery times
International delivery times vary according to destination, service and customs processing.
An estimated delivery timeframe will be provided where available during checkout. Please allow additional time during peak periods or where an order is subject to customs processing outside our control.
Tracking
Where tracking is available for your chosen delivery service, tracking details will be provided once your order has been dispatched.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active.
Delivery addresses
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will always try to help, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.
Delayed or missing orders
If your order has not arrived within the expected timeframe, please contact us through our Contact Us page with your order number.
We will investigate the delivery with the relevant carrier and assist you with the next steps.
Damaged parcels
If your order arrives damaged, please contact us as soon as possible and retain the product and packaging.
We may ask you to provide photographs of the parcel, packaging and affected item so that we can investigate and resolve the issue.
Questions about delivery
If you have any questions about delivery before placing an order, please contact us and we will be happy to help.